Refund policy
Return & Refund Policy
Effective Date: October 4, 2026
At Bone’s Diecasts, we want you to be happy with your purchase. Because we sell collectible diecast vehicles and other collectibles, we carefully inspect and package orders before they are shipped.
Please review the following policy before placing your order.
Returns
We accept eligible returns within 14 days of delivery.
To be eligible for a return, the item must:
- Be in the same condition in which it was received.
- Be unused and unaltered.
- Include all original packaging, accessories, and materials when applicable.
- Not have been opened, played with, modified, damaged, or otherwise altered after delivery.
Collectible condition is important. Damage caused after delivery, including damage to packaging, cards, blisters, boxes, display cases, or the diecast itself, may make an item ineligible for a return.
Final Sale Items
Certain items may be designated Final Sale and will not be eligible for return or refund unless the item arrives damaged, defective, or materially different from what was advertised.
Final-sale status will be disclosed on the product listing whenever applicable.
Damaged or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Clear photographs of the packaging and shipping box
We will review the situation and work with you toward an appropriate resolution, which may include a replacement or refund.
Return Shipping
Unless an item was damaged, defective, or incorrectly shipped, the customer is responsible for return shipping costs.
If the return is approved, we will provide instructions for where to send the item.
We recommend using a trackable shipping service when returning an item. Bone’s Diecasts is not responsible for items lost or damaged while being returned to us.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow your payment provider additional time to process and post the refund to your account.
Shipping charges are generally non-refundable, unless the return is the result of an error on our part, such as shipping the wrong item.
Returns That Do Not Meet Our Requirements
Bone’s Diecasts reserves the right to refuse a return or reduce/refuse a refund when an item is returned:
- Outside the applicable return period
- Used or played with
- Damaged after delivery
- Missing original packaging or accessories
- Altered, modified, or tampered with
- In a condition substantially different from when it was shipped
How to Request a Return
To request a return, please contact us before sending anything back.
Include your name, order number, item you wish to return, and reason for the return.
Email: bonesdiecastsco@gmail.com
Do not send a return to the address on your shipping label unless Bone’s Diecasts has specifically instructed you to do so.
Questions
If you have any questions regarding returns or refunds, please contact us at:
Bone’s Diecasts
Email: bonesdiecastsco@gmail.com