Shipping policy
Shipping Policy
Effective Date: October 4, 2026
At Bone’s Diecasts, we carefully package every order before it is shipped. Please review the following information regarding order processing and shipping.
Order Processing
Orders are generally processed and prepared for shipment within 2–5 business days after payment has been successfully received.
Orders placed on weekends or holidays may begin processing on the next business day.
Processing times may be longer during product launches, promotions, holidays, or periods of unusually high order volume.
Shipping Options and Costs
Available shipping options and shipping costs will be displayed during checkout.
Shipping charges may vary depending on the destination, package size, weight, and shipping method selected.
Tracking
When tracking is available, tracking information will be provided after your order has been shipped.
Please allow some time for tracking information to become active after the package has been accepted by the carrier.
Delivery Times
Delivery times are estimates provided by the shipping carrier and are not guaranteed by Bone’s Diecasts.
Once an order has been shipped, delays caused by the carrier, weather, holidays, natural disasters, incorrect addresses, or other circumstances outside our control may occur.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to Bone’s Diecasts because an incorrect or incomplete address was provided, the customer may be responsible for additional shipping costs required to resend the package.
Please contact us as soon as possible if you notice an error in your shipping address after placing an order.
Lost or Delayed Packages
If tracking indicates that a package is delayed, customers should first review the tracking information and contact the shipping carrier when appropriate.
If a package appears to be lost or has not been delivered within a reasonable period, please contact Bone’s Diecasts so we can review the shipment and determine the appropriate next steps.
Damaged Packages
Please inspect your package and its contents as soon as it is delivered.
If your order arrives damaged, please contact Bone’s Diecasts within 48 hours of delivery and provide:
- Your order number
- A description of the damage
- Clear photographs of the damaged item
- Clear photographs of the packaging and shipping box
We will review the information and work with you toward an appropriate resolution.
Damage caused after delivery through handling, storage, display, modification, or use is not considered shipping damage.
Returned or Undeliverable Packages
If a package is returned to Bone’s Diecasts because it was refused, the address was incorrect or incomplete, or the package could not be delivered, we will contact the customer regarding available options.
Additional shipping charges may apply if the customer requests that the order be shipped again.
International Shipping
International shipping availability, when offered, will be displayed at checkout.
Customers are responsible for any applicable customs duties, taxes, tariffs, or other fees imposed by the destination country unless otherwise stated at checkout.
Questions About Shipping
If you have questions about your order or shipping, please contact:
Bone’s Diecasts
Email: bonesdiecastsco@gmail.com
Please include your order number whenever contacting us about an existing order.
This Shipping Policy should be read together with our Return and Refund Policy and Terms of Service.